Telehealth Appointments
Is it time to put yourself first?
It's not that long ago that telehealth was the only type of appointment we could offer and we love being able to see our clients in-person again.
Face-to-face appointments are preferable in most situations, but we know that life can get busy and sometimes circumstances out of our control can get in the way of our own self-care.
Busy work schedules, children's schedules, caring for family members, and physical challenges are just some of the obstacles that make it difficult to come into the practice and get support with your mental health.
We want to help you put yourself first.
That's why we've decided to keep telehealth appointments and are expanding our clinician team, who all offer telehealth support, so we can be there when you need us.
Telehealth Frequently Asked Questions
If you’re used to coming into the practice to see your clinical psychologist, or have not experienced a telehealth session before, you might have some questions.
Practice Director, Peter Walker, answers some of the most commonly asked questions about telehealth at our practice in this short video.
Prefer to read the Telehealth FAQs?
No problem!
We’ve added all the frequently asked questions here in written form too so you can jump straight to what you want to know.
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Telehealth involves consulting with a clinical psychologist remotely, usually via an online video platform, but appointments can also take place over the phone. Generally in our practice, we prefer to have clients attend their consult via video.
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There are some forms of treatment which would be difficult to do via the phone, e.g. manipulation of visual stimuli, which would be more difficult via telephone. Most therapies can be delivered by phone, it's just easier in most cases to do it via video.
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The evidence suggests that yes, they are. Technology has become sophisticated enough that the vast majority of interventions and aspects of assessment can all now be done via video platforms.
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There are a number of reasons that we find Telehealth works well in our practice.
A lot of our clients work full time or care for young children, or family members and live very busy lives. Telehealth appointments afford them a degree of flexibility that we haven't been able to offer before.
Also, if people are in more remote locations, it allows them to come and see a group of skilled clinicians, even if they live quite remotely.
For general practitioners, it allows us to see people they're referring quicker and afford those clients greater flexibility of hours.
We can offer out of hours appointments and weekend appointments, so we can see the people they're referring more efficiently.
For the clinicians working within the practice it allows them to have greater flexibility in the times that they can provide consults; they can offer hours here and there rather than a full day. They can also work in remote locations, so we can be pairing up people who have particular interests, particular skill levels with clients who are being referred to the practice.
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Yes you can. We understand that life sometimes gets busy and it can be challenging to get to the practice in-person. If it’s easier for you to fit in your appointment via Telehealth just give us a call on (02) 9314 5376 and we can arrange that for you.
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All of the clinicians within the practice offer telehealth appointments.
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The quickest and easiest way to book a telehealth appointment is to call us on (02) 9314 5376. Our receptionist will go through details of the referral with you and at that point you can request a telehealth appointment. You can then choose whether you would like the consult via phone or video.
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No, the fees are the same for both Telehealth and in-person appointments.
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Yes, you can. The government has offered a Medicare rebate for Telehealth appointments for the last couple of years and it's at the same rate that you would receive if you were seeing someone in person.
